Shipping & FAQ

Our shipping policy:

  • Australia Shipping
  • Spend $70 or more: You’ll get free shipping
  • Spend less than $70: $8.95 (AUD) flat rate shipping
  • New Zealand Shipping
  • Shipping to anywhere in New Zealand: $10.00 (AUD)
  • International Shipping
  • International Shipping (to any country other than Australia, New Zealand): $20.00 (AUD) flat rate shipping
Please allow up to 5 days for shipping, and please note orders are dispatched at our earliest convenience, usually within 3-5 business days.
  • Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an items has been lost in transit, we will dispatch a replacement items.
A tracking number will be emailed to you once your order has been dispatched from our warehouse.
Please contact us at hello@erosomorphos.com.au if you have any queries or concerns regarding your order.

Why can’t we ship to PO BOX’s?

  • Unfortunately, delivery to a PO Box is not permitted for security reasons.